for a quote (no email quotes, sorry) and to confirm we have the items
in stock. If you wish to place an order, we'll ask for your payment
are no returns on special orders. If a unit is not in stock and we order it for you, it is considered a special order. You will need to place a non-refundable deposit to have an item special-ordered for you.
Audio accepts Visa, MasterCard, Discover, Paypal, personal checks, U.S. Postal money orders,
and bank wire transfers.
- you can use your American Express with a confirmed Paypal account
Check. Merchandise will ship once
your check has cleared [7-10 days].
Postal money order.
Pay by U.S. Postal money order and your order will ship within one business day money order
If you pay by bank transfer, please email for our bank routing and account information. $20 bank
has two days to decide whether to keep merchandise or return it, less
a 10% re-stock fee. Alternately, you may choose to receive store
credit without a re-stock fee which is good for one year. In case of returns,
customer is responsible for shipping costs both ways.
two days in customer's posession, sale is considered final and no refund
will be offered.
must return merchandise to Tidepool boxed exactly as it was received.
Original carton(s) and inner packing material with all accessories must
be included. Failure to return all manuals, cables, boxes and parts
will result in a charge against customers deposit for the value
of items and the cost of returning the unit to original condition.
- Any damage
to returned units will be repaired by the manufacturer and charged to
customer. This cost is above and beyond the 10% evaluation fee. All
used/opened units are photographed before leaving Tidepool Audio and
any pre-existing cosmetic flaws noted.
All new units
are covered by Manufacturers warranty. Extended warranties may also be
available at time of purchase, please ask.
Merchandise: Units are fully tested before being offered
for sale and carry a 10 day warranty. If customer believes an item to
be defective, customer may elect to ship unit to manufacturer for evaluation
or return merchandise within two days, less a 10% re-stock fee. If a
defect is found by the manufacturer, Tidepool Audio may elect to pay
for repair or issue customer a complete refund. Used vacuum tubes are
not covered by warranty.
- No other
warranties are expressed or implied.
Audio generally uses FedEx. All shipments are insured for the invoice amount.
If you prefer a carrier other than FedEx, please let us know in advance, we'll try to accomodate.
If your item is in stock, we will ship your order within one business
day, though we often can ship the same day you place your order. You'll get an automated email with the tracking number of your package.
must be made by bank wire transfer only. Email us with your full name, address & phone and we will email
you a shipping quote. We then
provide our bank information so you can make a wire transfer. We do
not accept credit cards or checks on international orders.
We generally ship via FedEx for a balance of
reasonable cost and relatively quick shipping time (generally 4 to 7
days). All shipments are insured for purchase price. We can also ship
via UPS. We do not ship with the USPS outside the U.S., don't ask.
Some manufacturers such as Benchmark do not allow U.S.
dealers to sell new products outside the U.S. If you are interested
in making a purchase, please inquire. All of our used gear is available
for international customers.
We state the true value on all customs forms. No exceptions. All customs,
taxes, or duty fees are the sole responsibility of the customer.
All international sales are final. No refunds or exchanges.
Audio © 2003 - 2013 All Rights Reserved